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Cancellation & Refund Policy for Poovar Boating

Cancellation & Refund Policy for Poovar Boating Services

Clear policies for Kerala backwater cruise bookings

Effective Date: 27 January 2025

1. Cancellation Policy

Full Refund (48+ Hours Before Booking)

  • 100% refund of booking amount
  • No cancellation charges
  • Processed within 7–10 business days

Partial Refund (Within 48 Hours)

  • 50% cancellation fee
  • 50% refund of booking amount
  • Processed within 10–14 business days

Non-Refundable Scenarios

  • No-shows at boating center
  • Same-day cancellations
  • Late arrival exceeding 30 minutes

2. Refund Processing Policy

Refunds are initiated within 24 hours after approval and processed within 7–10 business days. International transactions may take up to 30 days.

  • Refunds issued to original payment method
  • Gateway processing fees may apply
  • GST refunded proportionally

3. How to Request Cancellation or Refund

  1. Email support@poovarboating.in with subject: "Cancellation Request – [Booking ID]"
  2. Provide booking ID, name, contact number, and date
  3. Mention reason for cancellation
  4. Wait for confirmation within 4–6 business hours

Need Help?

Contact our support team for assistance with Poovar boating cancellations or refund tracking.

Request Cancellation via Email

Response Time: Within 4–6 Business Hours